Managed Service Support

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"Managed services is the practice of outsourcing day-to-day management responsibilities as a strategic method for improving operations and cutting expenses" – Wiki

Managed Services Support is delivered to multiple customers from Offshore Delivery Centre . Managed Services include Oracle Functional , CEMLI Development & DBA Support Services. The services are delivered as per agreed SLA & Monthly Report & Dashboards are published with Management for review and optimization.

 

Tech-lounge Offers SLA driven Managed services for Application and database support

 

Key Features

  • A Model which encapsulates Minimal risk to existing Support & Business Operations
  • Works towards standardization of Process & services.
  • SLA Based Delivery Model
  • Governance Control
  • Increased Operational Productivity
  • Best Practices Framework – Service management initiatives backed by ITIL v3
  • End to End Managed ERP support services using shared resource pool.
  • 24X7 Coverage at reduced cost & Consumption Based offering .
  • Implementation of Process Driven Governance Model & Leveraging Industry Best Practices – ITIL v3
  • Incident Analysis & Monthly Reporting

Contact Tech-Lounge

Call: +91-80-42184404
Request a Quote
info@techlounge.in

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